Refunds and Undeliverable Packages for PayPal Orders
Refund Policy: With prior authorization, you may return items in new condition
(unopened for CDs) within
30 days of delivery for a refund. If you
received a faulty item and need to exchange it for the same item, let us
know when you contact us for authorization of your return. When you return the package, include our
invoice and a copy of our email return authorization.
All returns require prior authorization.
Please contact us and state the
reason for your return. We will respond by email with instructions
for your return shipment. We do not refund your expense of returning books to us
for reasons other than product defects or our own error. We deduct
shipping and handling costs of $5.00 per item returned for other
reasons. If your return is not the result of a defective product or our
error, the shipping and handling cost of that returned item will be
deducted from your refund. Contact us for prior
Please contact us for prior authorization of your return. After we
receive your return shipment, you should expect to receive your refund within four weeks, although in many cases you will receive
refund more quickly. Processing a refund request requires transit time for your return (5 to 10 business days), time to process your return
after we receive your package (3 to 5 business days)
and time for your bank to process our refund request (5 to 10
business days). We will notify you via e-mail of your refund after we have
received and processed your return.
Occasionally packages are returned as undeliverable. If we receive an undeliverable package, we
will issue a refund, less shipping and handling costs.
If the address is incorrect or outdated, the package is typically returned
to us by the carrier or the unintended recipient. Please double-check your
address when placing your order.
The U.S. Postal Service does not deliver to
some addresses. If you also have a PO Box address, it's best to use that
If you have put in a request for address
forwarding, please note that the U.S. Postal Service forwards only first-class mail and magazines, not packages.
Re-shipments: We do not re-ship orders that are returned
as undeliverable, but you may place another order through our website.
Please double-check your address when placing your order.
If you send a book as a surprise gift, you
may want to let the recipient know that a package is on the way.
A recipient who is not expecting a gift may refuse the package, believing
it was sent to them in error.
APO/FPO and US Territories: Deliveries may take longer than our standard